Generally underwear is excluded from the return policy due to hygienic reasons.
You can only return underwear if the product packaging has not been opened (hygienic seal) or damaged. Therefore please be careful when you order to make sure you select the right sizes and colours and have a look at our Hottie Menswear sizes chart. In this case you would need to take care of the shipping costs.
Even though we prepare every single Hottie Box very carefully, sometimes mistakes can happen. In case you receive a wrong colour or size compared to what you have ordered, please get immediately in touch with us so we can organize the exchange. We will make sure you receive your correct Hottie as soon as possible. If you need to return a wrong product, we will absorb the shipping costs.
Return Address: Gabriel Roca 16, apto 118, 07014, Palma de Mallorca, Spain